Shipping Updates

We understand that there is a special challenge to shipping perishable items like flowers, particularly when our clients purchase them for a specific date for special occasions or arranging activities with groups where everyone needs their flowers in hand by a certain day. To help our customers make the best decisions possible when purchasing for these important dates, we’ve put together a brief overview of what you can expect and how to prepare. With this in mind, we’ve put together a list of a few quick tips to help ensure that your flowers arrive on time and in tip top condition.

Choosing a delivery date

First, it’s important to note that while our shipping partners have certainly experienced delays due to all the aforementioned reasons, we’ve still maintained a better than 97% on-time delivery rate. While we’re proud of that 97%, we are focusing a lot of attention on the 3% that could be impacted by potential delays and have put together some key suggestions for increasing the likelihood of on-time deliveries for the holidays.

If you’re ordering for a special occasion or gift, choose a delivery date a day or two before the event date. While we understand that it’s ideal for special gifts like flowers to be delivered on a specific date, look at it as if having them arrive a day or two ahead of time to help get the party started early.

Early delivery also gives us a little cushion to correct issues should any arise. This way, if the shipment does happen to be late, the order could still arrive in time for the occasion. A little cushion also gives us time to ship out a new order if it turns out that the delays may be significant.

How do I keep the flowers fresh if they arrive early? The same way you would if they arrive on time! Our flowers are high-quality and coming to you direct from the farm. Check out our Petal Care page for a few pro tips and how to care for your flower babies.

And, in the unlikely event that your flowers arrive in less than perfect condition, don’t worry, we got you covered. We pride ourselves on sending the most high-quality, long-lasting fresh flowers available and work hard to ensure that we nail it every time, but with a perishable product sometimes circumstances, like shipping, can get the best of us. While this is out of our direct control, we stand behind our flowers 100% and we’ll get a replacement shipped out to you on the next available shipping date. This is why it is important to yield our advice to order for early delivery because it gives us an opportunity to correct the issue in time for your special occasion.

Friday & Saturday delivery dates

Considering a Friday or Saturday delivery? The simple fact here is that delivering at the end of the week gives us less wiggle room to make things right in case of a delay.

If my Friday delivery is delayed, can’t the carrier just deliver on Saturday? Not necessarily. All of our boxes are shipped via overnight service, but our shipping partners don’t offer that same service to every zip code on the weekends. Our partners also have reduced operating hours over the weekend. As a result, in many cases, if a Friday delivery becomes delayed, the tracking usually updates to Monday delivery, instead. This is not ideal for you, the flowers, or us but our hands are essentially tied here. This is why we recommend Tuesday, Wednesday or Thursday delivery dates.

We appreciate you!

We’re immensely grateful to you for your support and understanding during these unique and sometimes challenging times. Please know that our Postal Petals fam is working hard to ensure that your order arrives on time and in optimal condition. Our incredible support team works around the clock and behind the scenes to make sure our clients and recipients are happy.

We’re committed to getting it right and, when that fails, making it right. But we couldn’t do anything that we do without the amazing support from customers like you.

If you have more questions, drop us a line and we’ll get back to you ASAP.